Are We Really Smarter Than Monkeys?

I love how dumb people can be! Its pretty frustrating, and maybe a little entertaining too! Yesterday i was helping this lady with her computer over the phone. I ask her to shut down her computer, she says "you want me to restart?"... noooo i said shut down, not restart dummy! So she restarts her computer! So i have to explain the difference between shutting down and restarting! Finally she does what i ask! Next, i need her to reboot her router and modem, but i know she is not going to know what I'm talking about, so I use very simple descriptions. Very much like how you would talk to a child. I tell her to unplug the power cord from the box that on top of her TV (which is her router that I installed for her a few months ago). I felt it was necessary to explain the difference between the power cord and the network cable, but despite the description, she still unplugged the wrong one! We finally get the router unplugged and i ask her to do the same thing to the box (modem) under the TV. She struggles to get the power cable unplugged but cant. She was trying pulling on the coax cable that was screwed on! OMG are you kidding me? I had to drive an hour out there, only to spend 10 minutes on site because she cant follow directions!